High-Performance Ethics

High-Performance Ethics

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There is a better way to do business. And this better way a€“ the ethical way a€“ will lead to amazing results: highly committed employees and customers, financial gains, and strong, healthy organizations. Wes Cantrell, a highly respected and well-known business executive, knows the importance of strong values. In High-Performance Ethics, he teams up with Jim Lucas, an internationally recognized leadership consultant, to reveal a truly surprising secret: The road of principle is also the road to higher performance and richer results. Using ten timeless principles for leadership, richly illustrated with examples from Wesa€™s nearly fifty-year career with Lanier Worldwide, Inc., and ideas from Jima€™s cutting-edge leadership firm, the authors demonstrate that in order for one to be optimally successful in the marketplace, performance and ethics must go hand in hand. This a€œleadership book with a twista€ offers you practical ways to integrate these two closely connected concepts into your own day-to-day practices a€“ and as you do so, youa€™ll discover a better way think and live.We developed a template they could use to establish goals and detailed, stepbystep actionsto hit thosetargets. ... One CSFrevealed by our customer surveys was short response time on servicecalls (the amount of time that elapsed from the time the customer called inuntila service ... Westarted winning awards from our customers, whichhelped us earn thebusiness of many new major accounts.

Title:High-Performance Ethics
Author: Wes Cantrell & James R. Lucas
Publisher:Jaico Publishing House - 2008-01-01

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