The Big Red Book

The Big Red Book

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A Comprehensive Series of Independent User Guides to the GenesysAc Platform and Major Solutions for Business, General, System, IT and Senior Managers, including; Solution Interoperability and Compatibility Platform Scalability and Integrations Business Continuity and Disaster Recovery Return on Investment Planning Product Support and Upgrade Planning Deployment Planning Training and Other Resources The GenesysAc CIM Platform The Inbound Voice Solutions (and SIP Media) The eService Solutions (email, sms, web chat and Social Media) The GenesysAc Voice Portal (GVP) Solution (IVR) The GenesysAc Mobile Engagement (Smartphone Media) Solution The Intelligent Workflow Distribution (iWD) Solution The Workforce Management Solution The Reporting Solutions (CCA, CCPulse+, Info Mart and Advisor Desktop) The author has no affiliation or association with Genesys Telecommunications LaboratoriesTMA Comprehensive Series of Independent User Guides to the GenesysAc Platform and Major Solutions for Business, General, System, IT and Senior Managers, including; Solution Interoperability and Compatibility Platform Scalability and ...


Title:The Big Red Book
Author: Adam Gill
Publisher:Lulu Press, Inc - 2015-03-19
ISBN-13:

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